Refund Policy

 

Navilentro (hereinafter referred to as "we") strives to provide a satisfactory shopping experience. The following policy explains our returns and exchanges process for online orders.

Return & Exchange Period

All returns and exchanges must be initiated within 30 days of receiving the item.

Conditions for Returns & Exchanges

Returns or exchanges are accepted under the following circumstances:

• The item has a visible defect or damage.

• The item has quality issues affecting its usability.

• The item has unusual odor, severe color differences, or other significant inconsistencies.

• The item delivered does not match the order.

• Returns without a specific reason (subject to policy conditions).

Return Process

1. Contact our support team via e-mail or phone with your order number, payment proof, reason for return, and relevant photos or videos.

2. Our support team will promptly review your request. If approved, we will provide the return address and instructions through your contact information.

3. Ship the item to the designated return address. Wait until we receive the item.

4. Upon receipt, we will inspect the item. If the item meets the conditions, a refund will be processed according to our Refund Policy.

Exchange Process

1. Contact our support team via e-mail or phone with your order number, payment proof, reason for exchange, and relevant photos or videos.

2. Our support team will review your request. If approved, we will provide the return address and instructions.

3. Ship the item to the designated return address. Wait until we receive the item.

4. Upon receipt, we will inspect the item. If it meets the conditions, we will arrange shipment of a replacement within 1-3 business days. For shipping details, please refer to our Shipping Policy.

Refund Process

1. Refunds will be returned to the bank card (Visa, MasterCard) used for payment.

2. Processing time: Depending on the card issuer, refunds typically appear within 1-3 business days. Contact us if delays occur.

Return Label

• We provide a return label for approved returns to simplify the shipping process.

• For items eligible for free returns, the label will be sent via email.

• Customers must securely attach the return label to the package when shipping back to us.

Shipping Fees

• For items with visible defects, quality issues, severe color differences, odor problems, or incorrect delivery, we cover return shipping costs.

• For returns without specific reasons, the customer is responsible for return shipping fees.

Liability Statement

• We are not responsible for damages incurred during return shipping if the package is not properly sealed or labeled.

• We are not liable for delays caused by courier services beyond our control.

Contact Us

For questions or assistance with returns, exchanges, or refunds:

Phone: +1 (847) 840-2777

E-mail: care@navilentro.com

Address: 2919 S SALLEE CT, VISALIA, CA 93277, US

Opening Hours: Monday to Friday, from 09:00 to 18:00 (CET)