Orders over £120 are eligible for free shipping.
Orders over £120 are eligible for free shipping.
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Terms of Service

 

Navilentro (hereinafter referred to as "we") provides online shopping services in the United Kingdom. By accessing or using our store, you agree to these Terms of Service.

1. Introduction and Scope

  • These terms apply to all users of our online store.

  • They govern the use of our website, placing orders, payment, shipping, returns, cancellations, and all related services.

2. User Accounts and Website Responsibilities

  • Users are responsible for maintaining the confidentiality of account credentials.

  • We are not liable for losses arising from unauthorized access to your account.

  • Users agree to provide accurate information when creating accounts and placing orders.

3. Products, Inventory, and Pricing

  • We reserve the right to modify product descriptions, prices, and availability at any time.

  • Product availability is subject to stock levels.

  • Prices displayed on the website are final at the time of purchase.

4. Orders and Payment

  • Orders must be placed online through our store.

  • We accept credit and debit cards (Visa, MasterCard, American Express, Discover, JCB, etc.).

  • Payment is confirmed upon successful transaction, and an order confirmation email will be sent.

  • Users are responsible for verifying order details before submission.

5. Shipping Policy

  • We deliver to all regions of the United Kingdom only.

  • Orders ≤ £120 incur an £8 shipping fee; orders > £120 enjoy free shipping.

  • Order processing takes 1–3 working days.

  • Estimated delivery timeframe: 6–11 working days via UPS.

  • Cut-off time: Orders placed before 18:00 (CET) on working days (Monday to Friday) will be processed the same day. Orders placed after 18:00 are processed on the next working day.

  • If you would like to obtain more information, please refer to: Shipping Policy.

6. Order Cancellation

  • Orders can be cancelled within 48 hours of placement.

  • Requests after 48 hours should follow our Refund Policy.

  • Approved cancellations are processed immediately, with refunds issued within 1–3 working days to the original payment method.

  • If you would like to obtain more information, please refer to: Order cancellation policy.

7. Returns and Refunds

  • Returns/exchanges are accepted within 30 days of delivery.

  • Eligible reasons: product defects, quality issues, unusual odor, severe color differences, incorrect items, or returns without specific reasons.

  • Return Process: Contact us via email/phone with order number, payment proof, reason, and photos/videos. If approved, we provide a return address. Ship the item and wait for receipt. After inspection, a refund will be arranged.

  • Exchange Process: Same as returns. Replacement items are shipped within 1–3 working days after approval.

  • Return Label: Provided for approved returns to simplify shipping. Must be attached securely to the package.

  • Refunds: Processed within 1–3 working days to the original payment method.

  • Shipping Costs: For eligible defects/issues, we cover shipping. For no-reason returns, the customer bears the shipping cost.

  • Liability: We are not responsible for damages during return shipment if the package is not properly sealed or labeled.

  • If you would like to obtain more information, please refer to: Refund Policy.

8. Privacy and Data Protection

We handle your data according to our Privacy Policy, in compliance with GDPR.

9. Disputes and Governing Law

  • These terms are governed by the laws of England and Wales.

  • Any disputes should be resolved amicably; failing which, they are subject to the courts of England.

10. Modifications of Terms

  • We may update these Terms of Service at any time.

  • Updated terms will be posted on our website, and continued use of the store implies acceptance.

11. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from use of the store.

  • Liability for direct damages is limited to the purchase price of the product.

12. Intellectual Property

  • All content, graphics, logos, and designs on the store are owned by us or our licensors.

  • Users may not reproduce, distribute, or use content without permission.

13. Contact Information

For questions regarding orders, payment, shipping, returns, or cancellations:

Phone: +1 (847) 840-2777

E-mail: care@navilentro.com

Address: 2919 S SALLEE CT, VISALIA, CA 93277, US

Opening Hours: Monday to Friday, from 09:00 to 18:00 (CET)

14. Additional Points

  • Users must check order details carefully before confirming purchases.

  • We reserve the right to refuse service to users violating these terms.

  • Packaging and shipping practices follow safety standards to minimize damage.